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Forum thread: A couple of questions

Brendan Jones
20 June 2009
13:01
Hi Marcus,
Just a couple of things.
I registered a license (THXWGJLQMG) for my new TX, but what I did was use my old E2 license (to maintain continuity and avoid conflicts for both the hardware and myself!). Do I need to remove the newly created license for the TX? Does it matter one way or the other?

The second thing is a bit more frustrating. It's probably a repeat of issues I've had before. I installed StearSoft on another PC, as my original PC is getting a bit unreliable. I followed the tutorial on installation, and when I attempted the first HotSync, I got an error message with HotSync saying "STEARserver rejected data with error - Error: Hotsync ID not matched".

Through a process of elimination I know the HotSync ID between Palm and PC is OK, because a calendar change on the Palm was moved to the PC no problems. How do I look at the StearSoft HotSync ID component to make sure it is correct?

Thanks, Brendan Jones
Marcus Butler (STEARsoft)
20 June 2009
22:39
Dear Brendan,

The new registered license (which I presume is for a different Hotsync ID that you are now not using) can be ignored.  It shouldn't interfere, so doesn't matter either way, as long as your Palm is not trying to use it or the Hotsync ID related to it.

Did you copy all your data across to your new PC as described on the 'Unregistered message' forum thread?

If not, doing so will probably fix the problem you describe.  Alternatively, go into the administrator part of STEARsoft on your new PC and create your account again making sure you add your correct Hotsync ID.  At the moment STEARsoft is failing to find your STEARsoft account to copy all the data into from your Palm.

Try that and get back to me.  Hopefully that will get you working again.

Yours sincerely,

Marcus
Brendan Jones
21 June 2009
12:21
Hi Marcus,

All is good. Your help was spot on as usual.

Thanks, Brendan
Sajjad
12 March 2013
13:08
For iPhone stear soft price is 3.99, is it for ever on iPhone or just for three months
Marcus Butler (STEARsoft)
12 March 2013
13:46
IPhone version bought in the App store is for ever (within the terms of use as prescribed by Apple).

Marcus

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